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About Us

Hendersons Travel in Hawick and Kelso Travel in Kelso are owned and operated by Hendersons Travel Agencies Ltd, a family business based in the Scottish Borders, and have been trading divisions of Barrhead Travel since 2012.

Hendersons Travel started in its present form in 1968 and over the years has gained a reputation for offering top-class service to the communities of the Scottish Borders. Our friendly staff have the experience, knowledge and technology to help find you the right holiday at the right price.

Barrhead Travel is the UK’s leading independent travel group. The company has won many awards over the years, including Top UK Travel Agency and Best Travel Agency in Scotland several years running, and has been recognised in The Sunday Times Fast Track 100 for fast-growing private companies. Barrhead Travel's unrivalled size in Scotland allows it to negotiate better deals for our clients from all the major tour operators as well as offering its own great-value packages.

Our branches are Members of the Association of British Travel Agents (ABTA), nos. P6043 (Hendersons Travel, Hawick) and P6039 (Kelso Travel, Kelso). ABTA and ABTA membership help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you via ABTA's Code of Conduct.

We also subscribe to ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes.

For more information on ABTA, its financial protection scheme, consumer benefits, Code of Conduct and the arbitration scheme available to you if you have a complaint, write to ABTA, 30 Park Street, London SE1 9EQ, call 020 3117 0581 or visit www.abta.com.

ABTA offers a holiday checklist for disabled and less mobile passengers.

You can also access the European Commission online dispute resolution (ODR) platform found here. This platform is a means of registering your complaint; it will not determine how your complaint should be resolved.

For customers' complete financial protection, all holidays including flights are covered by ATOL. Barrhead Travel's ATOL number is 5346. When you pay, the ATOL-protected elements of your holiday (such as flights, hotels and other services) will be listed on the ATOL Certificate given to you – please check all expected items are listed on it. Please see our booking conditions for further details.

For information about ATOL, click here. For more information about financial protection and the ATOL Certificate, click here.

ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

For further information about any of the above, please contact us.

You should be adequately insured for your trip. Our staff are FSA qualified to sell travel insurance.

Please refer to the Foreign and Commonwealth Office for advice and information about the countries you are visiting, including visas, passports and health, and consult the FCO's Know Before You Go service to help make informed decisions about travelling abroad. Use the Passport Service to apply for, renew or replace your passport. Information about the health requirements of the country you will be visiting, including vaccinations, can be found here.

For a text-only version of our website, please click here.

No fees apply for payment by debit card, credit card, cash or bank transfer. We no longer accept payment by American Express or cheque.

Hendersons Travel Agencies Ltd is registered in Scotland, company number SC248866. VAT no 919 7161 02. Registered office: 18 High Street, Hawick TD9 9EH.

Barrhead Travel Service Ltd is registered in Scotland, company number SC57208. VAT no 264 9079 28. Registered office: 190-194 Main Street, Barrhead, Glasgow, G78 1SL.

 
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